A Mobile app that enables to increase employee productivity

About Verint

Founded in 1994, Verint Systems Inc. is a leading global provider of analytic software solutions for communication interception, digital video security and surveillance, as well as enterprise business intelligence. Verint software generates actionable intelligence through the collection, retention, and analysis of voice, fax, video, email, internet, and data transmissions from multiple communication networks. The company’s products are installed in government facilities, airports and transportation systems, customer contact and service centers, corporations, financial institutions, telecommunications carriers, and other organizations. Verint has a global presence with sales and support services across the U.S. and in 50 countries worldwide.

Problem

Verint wanted to develop a solution that could help employees communicate and carry out their work duties with the possibility to view scheduling information and perform a variety of schedule change request activities from their mobile devices.

Solution

Exadel developed Mobile App Verint WorkView, which enables employees of any organization to enjoy the benefits of the Verint Customer Engagement Optimization suite while mobile. The app engages and empowers employees by delivering on-demand actionable intelligence on-the-go, and allows them to swiftly respond and take action from the convenience of their own mobile devices.

Employees can:
 

  • View their daily and future schedules as well as their performance scorecard
  • Submit, edit, waitlist, withdraw, time off requests and other schedule changes
  • Stay informed on changes as they happen

The application extends mobile capabilities to employees without compromising on data security, ensuring no private information is stored on the device. It helps to increase employee satisfaction by capitalizing on the growing preference for mobile interactions.

The solution utilizes the following technologies:
 

  • C++ | Dagger (Java Dependency Injection) | OrmLite (Java Persistence) |Android platform | iOS/Objective C | Swift

Results

The developed Mobile App WorkView extends the functionality of Verint Workforce Optimization™. Available for Apple® iOS and Google® Android-based devices, this practical solution can enable any organization to increase employee productivity, enhance performance (KPIs) and increase employee satisfaction.

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